SHIPPING & RETURNS

SHIPPING

Currently we ship to all EU countries and the US. The shipping price will be calculated at the check-out.

If you are located in another part of the world, and are interested in purchasing our product, please contact info@aliwe.dk and we will figure it out!

Please allow up to 5 working days from purchasing your order, until the product is packed and shipped. You will be notified by email, once the product is on its way!

RETURNS

We have a 14-day return policy, which means that the purchased products can be returned within 14 days from the day you receive the package. If you, for any reason, wish to return your product, please email us at info@aliwe.dk with the invoice attached.

The product must be returned unused, and in the same condition as received. Used, broken or otherwise damaged products will not be accepted for refund.

In case the product has been damaged during the shipping, please contact us at info@aliwe.dk with the photographs of the damaged item.

Once the returned product has been inspected and approved for refund, we will notify you by email and transfer the amount on the original credit card within few days.

We are not responsible for covering the shipping costs of returned or exchanged item. You are responsible for making sure that the product reaches us back safely.

To return the product, please send package directly to:

Denisa Glosova

Rådbjergvej 20

4450 Jyderup

Denmark

First and foremost, I wish you to be happy with your product, so if you have any problems or questions, please just get in touch!